Our Product/Benefits

Our clients not only experience a significant return on investment, but also benefit from enhanced customer service, a positive and professional image and a more educated clientele.

If you're wondering how professional On Hold Messaging can benefit your organisation, here is a list of examples of how our clients do it every day.

» Sales opportunities with On Hold Marketing...

» Improve Customer Service with information on-hold...

» Gain the trust and respect of your callers...

» Reduce the average call time with Messages On Hold...

» Familiarise callers with your company while they're on-hold...

» Enhance your corporate image with On Hold Messaging...

» Keep calling customers updated and informed on-hold...

» Entertain callers on-hold to reduce perceived waiting time...

Sales opportunities with On Hold Marketing:

• Cross sell your products and services so that everyone knows the extent.

• Suggest new and innovative ways of using products and services you sell.

• Highlight current promotions, incentives, special offers or deals.

• Upsell new products & services to established customers.

• Announce upcoming events/open days/trade shows.

• Reinforce your existing marketing campaigns.

• Dramatically reduce caller hang-ups.

• Direct callers to your website.

Improve Customer Service with information on-hold:

• Let callers know you genuinely appreciate their custom and patience on-hold.

• Mention special services that customers may not be aware of ie. free delivery, shipping or other services unique to your company.

• Highlight guarantees, warranties, return/credit policies and procedures.

• Gently remind callers that you haven't forgotten about them.

• Offer immediate solutions to customers with problems by identifying and answering common questions.

• Tell callers where to call for assistance after hours or in an emergency.

Gain the trust and respect of your callers:

• Give an overview of your company's growth and success.

• Highlight your involvement and participation in charities and the community.

• Identify your company's competitive advantages.

• Highlight your membership in the Chamber of Commerce or in other organisations.

• Play back recorded testimonials of satisfied clients.

• Provide results of customer satisfaction surveys.

Reduce the average call time with Messages On Hold:

• Provide answers to frequently asked questions such as directions, opening hours etc.

• Refer callers to specific department with direct lines/email addresses.

• Identify who to ask for depending on the reason for the call.

• Offer purchasing information to speed up the phone call eg. credit cards accepted, terms and conditions etc.

Familiarise callers with your company while they're on-hold:

• Broadcast your company's mission statement/philosophy.

• Highlight recent company achievements or industry awards.

• Promote the locations of your business

• Invite callers to your premises, trade shows or upcoming events.

• Introduce new staff members.

Enhance your corporate image with On Hold Messaging:

• Give your company a personality and attitude - match music and voiceovers to reflect your corporate image.

• Incorporate a corporate jingle or audio from current TV/radio advertisements into your messages.

• Make a positive and professional first impression.

Keep calling customers updated and informed on-hold:

• Provide appropriate industry news to keep callers informed about your business - and theirs.

• Tell callers well in advance if you are moving premises and where they can find you.

• Introduce new products and services you bring on.

• Inform callers of trade shows, industry conferences and other events that may help their business.

• Create a regular audio newsletter about events in your company.

• Educate callers on recent technological or environmental developments that may affect, assist or enhance their business.

• Promote new distributors or locations you develop.

• Warn customers of changes taking place in the marketplace that may adversely affect them!

Entertain callers on-hold to reduce perceived waiting time:

• Offer useful advice regarding your products and services.

• Develop skits or amusing messages around information you want to present.

• Provide interesting or unusual facts, history or background about the products/services you sell.

• Create your own "radio network" that has only one sponsor - your company.

• Help distract callers from watching the clock by making light of the fact they are on-hold!

• Provide seasonal greetings.

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